I’ve been a subscriber since June 2010. I’ve been a loyal supporter and paying customer. I’m seriously disappointed by the most recent UI changes which have either buried or eliminated the features that distinguished you from your competitors.
But that’s not the worst of it. There is a more serious problem. You’ve allowed an employee to treat paying customers, who are long-time, fervent advocates, who have given countless suggestions for improvements, promoted Rdio to their friends and family, like dirt:
Why is this an egregious offence?
First, one of the reasons I adored the Rdio community – and yes there is a very social aspect to your site (whether you recognized it or not) – was that it was generally free from the troll-ish behavior such as this. Folks espoused positive emotions about music, through collaborative playlists and their reviews. My first reaction was:“who is this person?”, and then “why are they not cogently expressing their thoughts?”
Second, upon discovering Joe Armenia was an employee, I felt sad for Rdio’s customers, it’s investors, and it’s other employees. There is no surer way to destroy a brand than to insult your paying customers by an employee who is utterly clueless as to whom is buttering their bread.
I’ll make it easy for you Rdio. Either Joe Armenia or I am leaving Rdio.
