Archive for ‘what-were-they-thinking-dept’

September 4, 2014

Rdio, dear Rdio

I’ve been a subscriber since June 2010. I’ve been a loyal supporter and paying customer. I’m seriously disappointed by the most recent UI changes which have either buried or eliminated the features that distinguished you from your competitors.
I am not alone in this opinion. See here, here, here, herehere, and here.
But that’s not the worst of it. There is a more serious problem. You’ve allowed an employee to treat paying customers, who are long-time, fervent advocates, who have given countless suggestions for improvements, promoted Rdio to their friends and family, like dirt:
Screen Shot 2014-09-04 at 10.11.38 PM
Why is this an egregious offence?
First, one of the reasons I adored the Rdio community – and yes there is a very social aspect to your site (whether you recognized it or not) – was that it was generally free from the troll-ish behavior such as this. Folks espoused positive emotions about music, through collaborative playlists and their reviews. My first reaction was:“who is this person?”, and then “why are they not cogently expressing their thoughts?”
Second, upon discovering Joe Armenia was an employee, I felt sad for Rdio’s customers, it’s investors, and it’s other employees. There is no surer way to destroy a brand than to insult your paying customers by an employee who is utterly clueless as to whom is buttering their bread.
I’ll make it easy for you Rdio. Either Joe Armenia or I am leaving Rdio.
April 28, 2011

Dear Metacafe ..

Hello Site Architect, Security Officers, CTO, and other potentially suspicious characters at Metacafe –

I landed at your site today as result of searching for a video showing the best music making applications for tablet computers.   I was shocked and dismayed when I noticed that underneath the first video I clicked on was a comment box awaiting my input displaying my Facebook profile picture.   You might wonder why I thought this was a serious problem.  Well, for starters, I’ve not enabled Facebook Connect with your site.  Actually, I’ve never even registered at Metacafe.  Geez, I wasn’t even logged into Facebook on any computer and hadn’t been for days.

So my question is this: why is my %)*&^ Facebook identity showing up on your site?   I know this probably isn’t all your doing and I ought to be pestering the alpha geeks over at Facebook as well, but, honestly, I am just a little bit sick of Facebook detritus following me everywhere, and the less time I spend there, the better I feel.  Besides, I’ve no patience for another  “oh my gosh .. we’d never do anything like that” response.

I understand that Facebook is not going away any time soon.  And there’s little chance of me erasing my Facebook account as my elders unfortunately have irrevocably and mistakenly substituted it for the telephone. But I really think there is room in the universe for healthy population of Things Not Connected To Facebook. So is there any chance you could not line up like the millions of other lemmings and just say no to auto-magic, opt-in by default, creepy stalking technology?

So, in closing: I now hate your web property.  How do I delete any and all association with my information from your site?

Thank you.

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